What to Include in the complaint to FDIC
If you have written a letter to the bank that does not produce the desired results, you can write to the bank's regulator for assistance. Sometimes that means writing to the FDIC. Include the following information to help the regulators investigate your complaint:
- State the problem briefly in a letter. Tell them what occurred and how you would like to see the matter resolved.
- Include your full name, address, and daytime and evening telephone numbers with area codes.
- Provide the complete name and address of the financial institution, along with the names of employees who have assisted you with your problem.
- Include pertinent account information, such as account numbers and the type of product you have (checking account, savings account, home equity loan, or home loan).
- Include important dates, such as the date a transaction took place or the date you contacted the financial institution about your problem.
- Send copies of documents that may explain your problem. Keep original documents.
- Sign and date your letter.
Example Complaint Letter
An effective complaint letter to a bank will include many important components.
The following is an example of an effective complaint letter:
Your Name
Your Address
Your City, State, Zip Code
Date
Name of Contact Person
Title, if available
Company name
Consumer Complaint Division, if you have no contact person
Street Address
City, State, Zip Code
Dear (contact person):
RE: (Account number, if applicable)
On (date), I bought a $150 item at (name of department store, store). I was reviewing my credit card statement and I noticed I was billed twice for the same item.
To resolve the problem, I would appreciate it if you would credit my account for $150. Enclosed is a copy of my receipt.
I look forward to your reply and a resolution to my problem. I anticipate hearing from you before (set a time limit). Please contact me at the address above or by phone (home and office numbers with area code).
Sincerely,
Your name
Enclosure(s)
cc: (reference to whom you are sending a copy of this letter, if anyone)
Related Articles:
|
